Locked out of Auralia or Musition
This articles does not apply to Cloud users, if you are a Cloud user then please use this page to recover your password.
If you are locked out of Auralia or Musition or cannot enter the software as a System Administrator then the only way you can back into the program is to delete your database file. However, this will delete all your settings, users, classes, syllabus and test customisation and results.
The other option is to email us your database file and we’ll unlock it for you.
This page shows where your database can be found on your computer if you wish to email it to us. Please zip or compress the file before sending!