‘Loading Chords’ error at startup

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This is a known issue that only happens in specific circumstances on some computers. We are working on a fix but suspect that it’s due to firewall or proxy server settings.

Could you please try temporarily:

Disabling your firewall (note that this may be a software firewall on your computer or a setting on your network router)
Disabling any antivirus or parental control software

If the issue continues then please get in touch, considering the following questions.

Is this issue only happening for 1 student on their home computer?
Is this error occurring every time?
If you are on wi-fi, do you have a strong internet connection?
Are you able to try connecting on another network, a mobile phone hospot can be a good test.

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