Privacy Policy
1. Collecting Information
Rising Software Australia Pty Ltd collects information ("personal information") when we provide software to you and when you request contact, technical support or sales information.
2. Our Use and Disclosure of Your Information
The primary purpose of collecting your personal information is to facilitate the supply of software, technical support and sales information to you.
We may disclose your personal information without your consent in the following circumstances:
- If we are required to do so by law;
- We believe it is necessary to do so in connection with your purchase of software;
- To implement our terms and conditions of use;
- To protect the rights or property of Rising Software Australia Pty Ltd or any member of the public;
- To lessen a serious threat to a person's health or safety.
We may also use and/or disclose your personal information, with your consent, in the following circumstances:
- We may notify you of events and information which we consider, in good faith, you may find valuable;
- We may notify you of important changes to our website; or
- We may disclose your personal information to third parties for the purposes of notifying you of events and other information.
For the purposes of the above, we shall assume that you have provided your consent to such disclosure, unless you advise us you wish to withdraw your consent, in the manner set out below.
You may withdraw your consent at any time simply by emailing us at privacy@risingsoftware.com. Please allow 2 business days for your request to be processed.
Please note that in the above situations, we will ensure that such use and/or disclosure is strictly for the purposes set out above, and we will take all reasonable steps to ensure that the third parties will keep your personal information private and confidential. If you decide to withdraw your consent, we will take all reasonable steps necessary to recover your personal information from these third parties.
3. Storage and Security of Your Personal Information
Rising Software Australia Pty Ltd will take all reasonable steps to secure and keep secure your personal information, and to ensure that your personal information is accurate and up-to-date. Further, Rising Software Australia Pty Ltd requires its employees, agents and contractors to maintain the confidentiality of any personal information disclosed to them in the course of carrying out their tasks.
4. Our Access to Your Personal information
You may request access to your personal information that Rising Software Australia Pty Ltd holds. Subject to the following exceptions, we will grant your request within 2 business days.
We reserve the right to deny your access for the reasons listed in National Privacy Policy 6, including the following:
- Providing access would pose a serious and imminent threat to the life or health of any individual;
- Providing access would have an unreasonable impact upon the privacy of other individuals;
- The request for access is frivolous or vexatious;
- Providing access would be unlawful;
- Denying access is required or authorised by or under law;
- Providing access would be likely to prejudice an investigation of possible unlawful activity; or
- Providing access would be likely to prejudice the prevention, detection, investigation, prosecution or punishment of criminal offences, breaches of a law imposing a penalty or sanction, or breaches of a prescribed law by or on behalf of an enforcement body.
5. Your Feedback
We appreciate your feedback on the protection of the privacy of your personal information. You can contact us in relation to our privacy policy at the following email address: privacy@risingsoftware.com
We will take all reasonable steps to protect the privacy of your information. However, if you become aware that your personal information has been used or disclosed in a manner that does not comply with the terms of this privacy policy and without your consent, please email us at privacy@risingsoftware.com and we will respond to your query or complaint as soon as possible.
6. Changes to this Privacy Policy
We reserve the right to change this privacy policy as and when our business requirements change and/or amendments to the law in Australia require us to do so. Any changes to this privacy policy will be posted to this webpage, so we urge you to visit this page regularly to ensure you are made aware of the most up-to date privacy policy.
7. Dealers, Distributors, Press and Media Only
The primary purpose of collecting your personal information is to facilitate the supply of software and promotional materials to you. As you are a involved commercially with our software, we may also require your business name, address and telephone number for the purposes of assisting you in a proper manner.
We may disclose your personal information without your consent to assist our customers and web users to locate your store.